MoonCare

Easy Returns

 

🔁 7-Day Return Policy (Manufacturing Defects Only)

We take pride in the quality of our product. If you receive a damaged or defective MoonCare Massager, you can request a return within 7 days from the date of delivery. If you are not satisfied with the product then you can also ask for a return.

Please Note:

1. Returns are only accepted for manufacturing defects.

2. Product must be in unused condition with original packaging.

3. We do not accept returns for accidental damage.

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🔧 Need Help?

If you face any issues with your product, please contact our support team at CustomerCare@mooncare.com with:

1. Order number

2. Clear photos/videos of the issue

3. Brief description of the problem

We'll review your request and guide you through the return process

At MoonCare, we’ve thoughtfully designed our Period Cramp Massager to be safe, gentle, and built to last — because your comfort deserves the best.

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✅ Materials Used

1. Outer Layer: Soft-touch PU leather — skin-friendly, smooth, and easy to clean

2. Heating Element: Advanced graphene film for safe, even heat distribution

3. Massage Motor: Low-noise micro vibration motor for quiet, targeted relief

4. Core Housing: Durable ABS plastic — lightweight and long-lasting

5. Strap: Adjustable elastic belt with soft fabric lining for a snug, comfy fit

6. Battery: Rechargeable lithium-ion battery (USB Type-C)

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🧼 Care Instructions

To keep your MoonCare Massager clean and working at its best:

1. Do not wash or submerge the device in water

2. Wipe gently with a soft, damp cloth after use

3. Avoid harsh chemicals or alcohol-based cleaners

4. Store in a cool, dry place away from direct sunlight

5. Charge fully before first use and avoid overcharging

6. Keep away from sharp objects or heavy pressure

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Treat your MoonCare Massager with care — and it will treat you with comfort, every cycle.

Refund Policy

We want you to feel completely comfortable and confident with your purchase from MoonCare.

If, for any reason, you’re not satisfied with your MoonCare Period Cramp Massager, you can request a refund or replacement within 7 days of delivery.

What’s Covered

We offer refunds or replacements in cases of:

1. Manufacturing Defects

2. The Product Not Working as Intended

Our team is here to make things right and ensure you have a positive experience with us.

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How to Request a Refund

1. Email us at customercare@mooncare.com within 7 days of receiving your order. Please share:

2. Your Order ID and brief explanation of the issue

3. A photo or video (if applicable)

Once we review your request, we’ll guide you through the next steps.

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A Few Things to Keep in Mind

1. Refunds apply only for manufacturing issues or genuine concerns with product performance.

2. The product must be in its original condition and packaging.

3. We are unable to process refunds for used products without any performance issues.

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Need Help?

Feel free to reach out to us at customercare@mooncare.com — we’re always here to help

Welcome to MoonCare! These Terms and Conditions ( govern your use of our products, including the MoonCare period cramp massager, and our website. By purchasing or using our products, you agree to be bound by these Terms. Please read them carefully.

1. Product Use and Safety

   • Intended Use: The MoonCare period cramp massager is designed to provide temporary relief from menstrual cramps through gentle massage and heat. It is not a medical device and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

   • Consult Your Doctor: Before using the MoonCare massager, especially if you have a medical condition, are pregnant, have a heart condition, or are using a pacemaker, consult with your healthcare provider.

   • Usage Instructions: Always follow the user manual and safety instructions provided with the product. Do not use the massager for longer than the recommended duration. Discontinue use immediately if you experience any pain, discomfort, or an adverse reaction.

   • Contraindications: Do not use the massager on broken or irritated skin, open wounds, or sensitive areas.

   • Disclaimer: MoonCare is not liable for any injuries, damages, or adverse effects resulting from the improper use of our products.

2. Intellectual Property

   • Copyright: All content on our website, including text, graphics, logos, images, and product designs, is the property of MoonCare and is protected by copyright laws. You may not reproduce, distribute, or use any of this content without our express written permission.

   • Trademarks: MoonCare and our logo are trademarks of our company. You may not use these trademarks without our prior written consent.

3. Orders, Payments, and Shipping

   • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspicion of fraudulent activity.

   • Pricing: All prices are subject to change without notice. We are not responsible for typographical errors in pricing.

   • Shipping: Shipping times are estimates and not guaranteed. We are not responsible for delays caused by the shipping carrier or customs.

   • Taxes: You are responsible for any applicable sales tax, value-added tax (VAT), or other taxes associated with your purchase.

4. Returns and Refunds

   • Satisfaction Guarantee: We offer a 7-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 7 days of the delivery date for a full refund.

   • Return Conditions: The product must be in its original packaging, unused, and in new condition. We reserve the right to refuse a refund if the product is not returned in this condition.

   • Process: To initiate a return, please contact our customer support team with your order number. You will be responsible for the cost of return shipping.

5. Limitation of Liability

   • Disclaimer of Warranties: The MoonCare massager is provided "as is" without any warranties, express or implied. We do not warrant that the product will meet your specific needs or expectations.

   • Limitation of Liability: To the fullest extent permitted by law, MoonCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use or inability to use our products.

   • Maximum Liability: In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you paid for the product.

6. Governing Law and Dispute Resolution

   • Governing Law: These Terms and any disputes arising out of them shall be governed by the laws of [Insert State/Country, e.g., the State of California, United States] without regard to its conflict of law principles.

   • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules.

7. Changes to Terms

   • We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our products and website after any changes constitutes your acceptance of the new Terms.

8. Contact Information

   • If you have any questions about these Terms, please contact us at CustomerCare@mooncare.com

MoonCare Privacy Policy

This Privacy Policy describes how MoonCare collects, uses, and shares your personal information when you use our website or purchase our products, including the MoonCare period cramp massager. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We may collect the following types of information from you:

• Personal Identification Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and billing address.

• Payment Information: We collect payment details (such as credit card numbers) through secure third-party payment processors. We do not store your full payment information on our servers.

• Usage Data: We automatically collect information about how you interact with our website. This may include your IP address, browser type, operating system, the pages you visit, and the time and date of your visit. We use cookies and similar technologies to collect this data.

• Communication Data: If you contact us via email, social media, or other communication channels, we may keep a record of that correspondence.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process and Fulfill Orders: We use your personal and payment information to process your purchases, ship your products, and send you order confirmations and updates.

• To Improve Our Products and Services: We use usage data to analyze website traffic, understand customer behavior, and improve our website, products, and marketing efforts.

• To Communicate with You: We use your contact information to respond to your inquiries, provide customer support, and send you marketing communications (if you have opted in to receive them).

• For Legal Compliance: We may use your information to comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others.

   

3. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We may share your information with the following types of third parties, but only to the extent necessary to provide our services:

• Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, and marketing. These providers have access to your personal information only to the extent required to perform their services.

• Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

   

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use them to:

 

• Remember your preferences and items in your shopping cart.

• Analyze website traffic and user behavior.

• Personalize our website content and advertisements.

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

 

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using secure servers, encryption, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.

• Right to Object: You have the right to object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us using the information below.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at Customercare@mooncare.com

About Us

At MoonCare, we believe every woman deserves comfort during her period , not just painkillers and hot water bottles. Our journey began with a simple question: Why should women silently suffer through cramps every month when technology can offer better relief?

We saw a gap and we chose to fill it.

Our founders, driven by the personal experiences of the women around them, decided to build something different: a smarter, safer, and soothing solution for menstrual pain. That’s how the MoonCare Period Cramp Massager was born a product designed with love, care, and a deep understanding of what real comfort means.

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Why We Chose to Help Women

Because period pain is real, and it’s been ignored for too long.
Because women have powered through their days in discomfort at work, at home, in silence.
Because relief shouldn't be a luxury it should be your right.

At MoonCare, we are more than just a brand. We are a movement to bring comfort, confidence, and control back into the lives of women.